We offer a 14-day return window from the date of delivery. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
Please note: Sale and clearance items are final sale and cannot be returned or exchanged.
To initiate a return, please contact our team via our contact page.
To start a return, please follow these steps:
1. Contact our customer care team via our contact page within 14 days of receiving your order.
2. Include your order number and the reason for your return.
3. Our team will provide you with the return address and instructions.
4. Ship the item(s) back using a tracked service at your own cost.
Once we receive and inspect the returned item(s), your refund will be processed.
Yes, return shipping costs are covered by the customer. We recommend using a tracked delivery service so you can monitor your parcel on its way back to us.
We are not responsible for items lost during return transit, so please keep your proof of postage until your refund has been confirmed.
Once we receive your returned item(s), we aim to process your refund within 5-10 working days.
After processing, the time it takes for funds to appear in your account depends on your payment provider:
Credit/debit card: 3-7 working days
PayPal: 1-3 working days
Other payment methods: Up to 10 working days
If you haven't received your refund after 14 working days, please contact our customer care team.
No. All sale and clearance items are final sale. They cannot be returned, exchanged, or refunded. Please make sure you are happy with your purchase before completing your order.
We recommend checking our size guide or contacting our team if you need advice on sizing before purchasing a sale item.
We're sorry to hear that! If you've received a faulty or incorrect item, please contact our customer care team as soon as possible with:
1. Your order number
2. Clear photos of the issue
3. A brief description of the problem
Our team will review your case and arrange a resolution — whether that's a replacement or a full refund including return shipping costs.
Please reach out via our contact page.
To be eligible for a return, items must be:
✓ Unworn and unwashed
✓ In original condition
✓ With all tags still attached
✓ Free from perfume, deodorant, or makeup stains
Items that do not meet these conditions will be sent back to you and no refund will be issued.
If you haven't received your refund yet, please consider the following:
1. Check if your return has been delivered — use your tracking number to confirm it reached our warehouse.
2. Refunds can take up to 10 working days to process after we receive the item.
3. Your bank or payment provider may take an additional 3-7 working days to release the funds.
If it's been more than 14 working days since your return was delivered, please contact us and we'll look into it for you.
Yes, you can cancel your order within 24 hours of placing it. After this window, your order may already be in processing or shipped and can no longer be cancelled.
To request a cancellation, please contact our team immediately via our contact page with your order number.
If your order has already been shipped, you will need to wait for delivery and then initiate a return.
Yes, we offer exchanges! If you'd like to swap your item for a different size or style, please contact our customer care team with your order number and the item you'd like to exchange for.
Exchanges are subject to availability. If your desired item is out of stock, we'll arrange a refund instead.
Please note: Sale items cannot be exchanged.
We understand that sometimes you may need to make changes. You can request modifications to your order — such as changing items, sizes, or your shipping address — within 24 hours of placing your order.
Please contact our team as soon as possible via our contact page. After 24 hours, we cannot guarantee changes as your order may already be in processing.
If your order hasn't been shipped yet, we may be able to update your shipping address. Please contact us within 24 hours of placing your order with your order number and the correct address.
Once an order has been dispatched, we are unable to make address changes. In some cases, the courier may be able to redirect the parcel — please contact them directly using your tracking number.
Once your order has been dispatched, you will receive a confirmation email with your tracking number and a link to track your parcel.
If you haven't received a shipping confirmation, please check your spam/junk folder. If you still can't find it, contact our team with your order number and we'll send you the tracking details.
Please check your spam or junk folder first — sometimes our emails end up there.
If you still can't find it, there may have been a typo in the email address you entered at checkout. Don't worry — contact our team and we'll confirm your order and resend the details.
Yes! You can find our size guide on each product page. We offer sizes S, M, L, XL, and 2XL.
If you're between sizes or unsure about the fit, we recommend contacting our customer support team for personalised advice. When in doubt, we generally recommend choosing one size up for a more relaxed fit.
We do our best to photograph our garments as accurately as possible. However, slight colour variations can occur depending on your screen settings, device, and lighting conditions.
If the item you received looks significantly different from what was shown on our website, please contact us with a photo and we'll be happy to assist you.
We aim to dispatch all orders within 2 working days of receiving your order.
Once shipped, delivery typically takes 4-14 working days depending on your location.
During peak periods (sales, holidays), processing times may be slightly longer. We appreciate your patience!
Yes! We offer free standard shipping on all orders. No minimum order value required.
We currently ship all orders via USPS. You will receive a tracking number once your order has been dispatched so you can follow its progress.
If your estimated delivery date has passed and you haven't received your order, please:
1. Check your tracking number for the latest status update.
2. Check with neighbours or look for a delivery notification card.
3. Ensure the shipping address on your order is correct.
If you're still unable to locate your parcel, please contact our team with your order number and we'll investigate with the courier.
Delivery times do not include weekends or bank holidays. Orders placed on a Friday afternoon or over the weekend will be processed on the next working day.
While we can't guarantee weekend delivery, some courier services may occasionally deliver on Saturdays.
This depends on your courier and location. In most cases, the courier may leave the parcel in a safe place or with a neighbour if you're not available.
If you have specific delivery preferences, you can usually set these through the courier's tracking portal once your order has been shipped.
No. All sale items are final sale and cannot be returned, exchanged, or refunded. We recommend double-checking the size guide and product details before purchasing.
If you're unsure about sizing, feel free to message our customer support for advice before placing your order.
You can cancel or amend your order within 24 hours of placing it — the same policy as regular orders.
Please contact us as quickly as possible via our contact page, as sale orders are processed quickly due to high demand.
During sale periods, we experience higher order volumes. Please allow up to 3-5 working days for your order to be processed and shipped.
Once dispatched, standard delivery times apply (4-14 working days). You will receive a tracking email as soon as your order is on its way.
We do not restock items during sale periods. Once an item or size is sold out, it will not be replenished at the sale price.
We recommend acting quickly if you see something you love, and ordering multiple sizes if you're unsure of your fit.
We are unable to offer price adjustments on orders placed before or after a sale period. Our sale prices are available for a limited time only, and we want to ensure fairness for all customers.
Thank you for your understanding!
No. Sale items are final sale and cannot be returned or exchanged. Please ensure you check the size guide carefully before purchasing.
If you need sizing advice, our customer care team is always happy to help before you place your order.